1. About Sirenstrum
Sirenstrum is a modern lingerie and soft intimates brand with personal order support. Our website is designed for browsing products, reviewing style details, and contacting Customer Care before placing an order.
Terms and Conditions
These terms explain how Sirenstrum handles website use, product information, one-to-one order confirmation, unique payment links, delivery support, and customer care. By using this website or placing an order through Customer Care, you agree to these terms.
2. Website Information
We work to keep product names, images, descriptions, prices, and availability details accurate. Because colors, fabric texture, screen settings, and stock status can change, Customer Care will confirm important details before payment.
3. One-to-One Ordering
Sirenstrum does not use a public checkout for standard customer orders. Customers choose a style and speak with Customer Care online. Our team confirms the product, size, color, quantity, destination, delivery estimate, and total amount before payment.
4. Unique Payment Links
After you approve the confirmed order summary, Customer Care sends a unique payment link for that order. Please pay only through the link connected to your conversation and order details. This process helps protect your funds and reduces payment mistakes.
5. Prices and Availability
Displayed prices and product options may change without notice. A product is not reserved until Customer Care confirms the order and payment is completed. If an item becomes unavailable, we may suggest an alternative or cancel the order before payment.
6. Delivery
Delivery options, timing, and packing details depend on the destination country, selected items, order size, and carrier conditions. Estimated delivery dates are guidance only and are not guaranteed unless Customer Care confirms a specific arrangement in writing.
7. Returns and Fit Support
Because intimate apparel requires careful handling, returns are reviewed case by case. Contact us before wearing, washing, altering, or removing tags if there is a size, quality, or product concern. Items that cannot be safely inspected or resold may not qualify for return.
8. Order Changes and Cancellations
Contact Customer Care as soon as possible if you need to change or cancel an order. Requests after payment depend on whether the order has already been prepared, customized, packed, or handed to the carrier.
9. Care and Product Use
Please follow garment care instructions and handle delicate lace, mesh, satin, straps, and trims carefully. Sirenstrum is not responsible for damage caused by incorrect washing, storage, alteration, or use outside normal garment care.
10. Business Enquiries
Wholesale, private label, packaging, sample, and repeat production enquiries may involve separate terms, quantities, timelines, and payment arrangements. Customer Care or our business team will confirm those details before production begins.
11. Website Use
You may use this website for lawful personal or business enquiry purposes. Do not misuse the website, copy product content for misleading resale, interfere with site operation, or attempt unauthorized access to systems or customer information.
12. Contact
For questions about these terms, ordering, payment, delivery, or returns, contact Customer Care at [email protected] or use the Contact page.
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